Broadgate Voice and Data
Everything your business needs to stay connected. One partner.
Phones, mobiles, Microsoft 365, internet, IT support, cyber security and building security, all from one team that knows your business.
Watch the 30-second overviewRecord, transcribe and coach, built into your GoYap phone system.
On every deviceTranscripts, summaries and scores on your phone, tablet or laptop.
Your Broadgate account
- Phone system: GoYap
- Business mobiles
- Broadband and leased line
- Wi-Fi, CCTV and door entry
- IT support
- Managed services
One billOne support teamOne account manager
2,000+UK business customers
99.9%Platform uptime
50+Years' combined experience
The networks and platforms we work with
Solutions
Phones, connectivity, IT, security and much more. All from one team.
Take one service or all of them. Either way, you deal with one team.
Phone systems and TeamsGoYap, our own cloud phone system, on desk phones, mobiles and computers, or calling through Microsoft Teams.
Business mobilesMobiles on the network you want, with your office number on your mobile.
Broadband and leased linesThe right connection from the right carrier, with backup for when a line goes down.
Wi-Fi, CCTV and door entryNetworks and building security for offices, hotels and shared spaces, all cloud managed.
IT supportA friendly helpdesk and engineers who look after your computers, Microsoft 365 and network.
Cyber securityProtection, backups and Cyber Essentials, so you're covered if the worst happens.
Managed servicesWe run your IT for one monthly fee per user, per server and per device.
AI and integrationAn AI receptionist, AI call reporting, and your phones linked to your CRM.
Professional servicesOur own engineers and project managers, from site survey to training day.
AI on every call
Every call answered. Every call coached.
GoYap's AI works alongside your team. It picks up the calls you can't, and turns every recorded call into feedback your people can use the next day.
Call searchSentiment: all
14:56Tom Bradley → Pinewood Motors1m 45sNegative
▶1:45
AI summaryCustomer unhappy about a missed callback last week. Tom apologised and booked a call with the account manager for Monday at 10.
Customer: I was promised a call back on Thursday and nobody rang.Tom: I’m sorry about that. Let me book you in with James on Monday at ten.
14:41Sarah Mitchell → Hartley & Co6m 12sPositive
14:22Amira Patel → Ashby Accountants3m 30sNeutral
TBNorthgate LettingsTom Bradley · 11:41 · 3 min 05 s3.1call score
Customer mood: neutral✕ No next step
UnhappyHappy
Set a specific callback rather than leaving it openYou said: “I’ll give you a call back sometime next week.”Try: “Shall we say Thursday at ten? I’ll send you a calendar invite now.”
APRiverside HotelAmira Patel · 14:05 · 8 min 40 s2.8call score
Customer mood: frustrated⚑ Flag for manager
UnhappyHappy
Acknowledge the problem before offering a fixYou said: “That’s not something we can do, I’m afraid.”Try: “I’m sorry that’s caused a problem. Let me see what we can do today.”
SMSarah MitchellDaily report · Tuesday4.2average AI score
72Dialsteam 58
49Answeredteam 41
96mTalk timeteam 75m
7Next stepsteam 4.6
Calls per hour
Call reportsThis week · Mon 26 – Fri 30 Oct
486Connected calls
34Calls per person per day
8h 50mTotal talk time
18%Talk time share of shift
By day Sarah Tom Amira James
Example calls. Names and figures are made up.
See it working for your business.
A free demo with one of our team, at a time that suits you.
Who we work with
Set up for the way your sector works.
One bill. One support team. Your own account manager.
Whatever you take from us, there's one bill to check, one number to call, and one person who knows your account.
Switching to Broadgate
Moving over is easier than you think.
1
Book a demo
We show you how it works and look at what you have today.
2
Try it free
See it working for your team before you commit to anything.
3
Switch when you're ready
We handle the move, keep your numbers and work around your business.