Every recorded call, turned into clear insight.
GoYap transcribes, summarises and scores your calls automatically. Spot problems early, coach your team and keep a clear record of what was agreed, without listening back to hours of recordings.
See what was said on every call, without listening back
Spot unhappy customers early
Give your team clear, practical coaching tips
Keep a searchable record for compliance and disputes
Works on desk phones and GoYap mobiles
From recording to coaching tip, automatically.
Transcript and summary
Every recorded call is transcribed and summarised automatically. You get a short, readable overview of what was discussed, what was agreed and any next steps.
Customer mood
Each call is scored as positive, neutral, negative or frustrated, so you can filter the calls that need attention before they turn into complaints.
AI call coaching
Every conversation gets a score and specific tips, such as setting a firm callback time, acknowledging a problem before offering a fix, or confirming the next step.
Call search
Search transcripts and summaries by keyword, customer, colleague, date or mood, and find the right call in seconds.
Daily and team reports
Calls made and answered, talk time, average AI score, calls per person and trends by day or by person, produced automatically.
Manager alerts Coming soon
Calls flagged automatically when the customer is unhappy, no next step was agreed, or the score falls below a level you set.
Call Coaching
Manager All teamsManage usersBy person
Click a person to see just their calls.
Sarah Mitchell
Tuesday · first call 09:12, last call 16:48| This day | Own 7-day avg | Team avg | |
|---|---|---|---|
| Dials | 72 | 61.4 | 58.2 |
| Answered | 49 | 42.0 | 40.7 |
| Talk time (minutes) | 96 | 81.3 | 74.9 |
| Real conversations | 14 | 11.2 | 9.8 |
| Decision-makers reached | 8 | 6.1 | 5.4 |
| Renewal dates captured | 5 | 3.4 | 2.9 |
| Next steps agreed | 7 | 5.0 | 4.6 |
| Appointments booked | 1 | 1.6 | 1.2 |
| Average AI score | 4.2 | 3.9 | 3.6 |
Gave a clear reason for calling and linked it to saving money at renewal, a strong opener with gatekeepers. · 6 calls
Confirmed the decision-maker's name and direct number before ending the call. · 4 calls
You said: “I’ll give you a call back sometime next week.”
Try: “Shall we say Thursday at ten? I’ll send you a calendar invite now.”
You said: “So are you happy with your current provider?”
Try: “When does your current agreement come up for renewal?”
The GoYap Call Coaching screens. Every call goal, score and coaching tip is produced automatically from your recorded calls. Names and figures shown are examples.
Three steps. No extra work for your team.
Calls are recorded
On GoYap desk phones, the desktop app or GoYap mobiles with FMC.
AI does the listening
It produces the transcript, summary, customer mood score and coaching notes.
You act on it
Managers and colleagues see everything in the GoYap portal, ready for the next day's coaching.
Any business that records calls but rarely listens to them.
AI call reporting and coaching is an add-on to GoYap, alongside the AI receptionist.
See it on your own calls.
A free demo with one of our team, at a time that suits you.