Service Status

For more information please call us on 020 3078 9900

This page offers performance information for Broadgate services:

Check back here any time to view the current status of the services listed below. For additional information or to report a fault, please click HERE, to raise a ticket as normal.

Planned Maintenance

Planned Server Maintenance – Tuesday 15th December 2020

We planned to schedule a maintenance on the server to perform:

Platform Upgrade from Release 10.2.30 to 10.2.37

The Server Maintenance will be on :

Tuesday 15th December 2020 between 22:00 and 23:00 GMT

Downtime: 40 mins to 1hr.

Impact: All Telephony Services, Web applications & Mobile Applications.

Release note under preparation and will be communicated in separate email shortly.

We apologize for any inconvenience this may be caused and we look forward

to providing you with improved services.

Upgrade Maintenance Notification (Jul 2020)

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Service Status

Date & time	Issues	Estimated / resolution time	Details
September 15, 2020 9:11 am	Issue in one of Business’s data centres	September 15, 2020 3:38 pm	Resolved
We’ve had reports of an overnight issue in one of Business’s data centres. This issue is affecting some customers on Connect Broadband and other Broadband services. Technical teams are currently working on a resolution. 15/09/2020 – 15:38 – Update: Earlier we reported an issue regarding connectivity issue with Broadband. We can now confirm that the issue has been resolved. If you are still experiencing issues, please ensure a router reboot is carried out and notify our support teams through the usual channels.

Date & time	Issues	Estimated / resolution time	Details
January 7, 2021 9:56 am	MSO – GoYap and MyTelephony	January 7, 2021 10:44 am	Resolved
We have been informed by our carrier that there has been a service outage affecting the ability to access GoYap and MyTelephony. Our carriers are working on this as we speak and hope to have an update shortly. Apologies for any inconvenience caused. 07/01/2021 – 10:44 – Update: Further to our previous update, the outage one of our carriers suffered earlier today is resolved and normal service has resumed.
August 18, 2020 10:45 am	MSO	August 19, 2020 9:30 am	Resolved
We’re aware that a small number of customers may be experiencing issues with their network this morning that might be impacting the ability to make and receive calls. We acknowledge that this is far from ideal and are working to restore normal service as soon as possible, at which point we will be sure to notify you. 19/08/2020 – 09:30 – Update: Yesterday we reported an issue regarding DIA circuits connected with Harbour Exchange. Engineers have reported that all services have now been restored.

Date & time	Issues	Estimated / resolution time	Details
August 14, 2020 12:51 pm	O2 voice calls issue	August 14, 2020 3:44 pm	Resolved
We are aware of a service affecting issue impacting O2 voice calls for some customers. O2 advise that their technical teams are working on fixing the issue. 14/08/2020 – 13:44 – Update: Earlier this afternoon O2 reported a service affecting issue, impacting O2 voice calls for some customers. O2 have confirmed that this issue has been resolved.
May 18, 2020 2:47 pm	O2 network issue	May 18, 2020 2:57 pm	Resolved
We’re aware that some customers are currently experiencing voice issues with the O2 network. 18/05/2020 – 14:57 – Update: Earlier today O2 reported that some customers were experiencing voice issues with the O2 network. This issue has now been resolved.

Date & time	Issues	Estimated / resolution time	Details
October 14, 2020 5:35 pm	MSO	October 15, 2020 10:43 am	Resolved
Earlier we reported a major service outage at one of the data center’s. The technical teams are currently working on a resolution. Expected to be restored in an hour. 14/10/2020 – 19.22 – Update: Earlier we reported an issue on our service status page regarding outage at our data center. We can now confirm that the issue has been resolved. 15/10/2020 – 09.51 – Update: Earlier we reported as issue resolved. It has come to light that its still affecting some. Hence technical teams is looking into this and will continue to investigate and monitor the situation and update soon. 15/10/2020 – 10.40 – Update: Regarding issue reported, please restart the phones and it should register your device and get you back on. If you still experience the issue, kindly let us know accordingly.
September 23, 2020 5:00 am	No Issue	September 24, 2020 11:00 am	All Operational
All Services Operational