- From just £5 per month
- No upfront investment
- Rapid roll out
- Fully automated
- No contract term
Easy to set up, simple to manage
- No capital investment is needed. Broadgate CPM is a fully managed and hosted service.
- Broadgate will manage your set-up and configuration, so no technical resources required,
- Call data is acquired directly from Openreach and uploaded automatically on a daily basis
- Companies can deal directly with users without involvement from Broadgate unless required..
Broadgate CPM provides customers with a suite of reports and graphs at their fingertips, including:
- Time based analysis – what is our busiest time of day, are we losing calls?
- Analysis per day of the week – which is our quietest or busiest weekday?
- Call duration analysis – how quickly are our customer inquiries dealt with?
- Ring time analysis – do customers have to wait a long time before a call is answered?
- Lost opportunities – do customers have to wait a long time before they hang up?
- Ring time statistics – during break or lunch periods are calls being handled efficiently?
- Capacity planning – is there enough capacity to handle all our calls, do we have enough lines?
- Directional analysis – are more calls made than we receive?