Analogue lines – 10 to 14 working days
ISDN2 Circuits – 2 to 4 weeks
ISDN30 Circuits – 6 to 8 weeks
Remember that these guidelines may vary according to availability and area.
Fibre to the cabinet (FTTC) is the fastest and latest broadband solution for businesses. If ordinary “ADSL” broadband is provided that is sufficient enough for your local exchange. Even though FTTC is being rolled out all over the country, for it to work with the cabinet that your line connects to directly, it has to be fibre enabled. The best way to find out what is available to you now, or when you might be able to use this service is to contact us.
Broadband installation lead times can vary a lot depending on the solution and the product you need. Normal installation times for standard broadband connections are seven to ten working days. However, fast-track services available sometimes. Simply contact your Account Manager for further details.
Please note that customers must take full responsibility for their own Static IP configurations, servers, and internal networks.
Using a Broadgate Supplied Router:
A preconfigured router will be supplied preconfigured with all your login details.
Using an alternative Router:
Please follow the manufacturer’s instructions if you have purchased your own router. Simply refer to the Setup Information and Account Details sheet included with the Welcome Letter we will send you.
If you need help in configuring your existing router, and not our preconfigured router we are happy to provide this service at our discounted rate. Please contact your Account Manager for further details.