Whether your system is IP, digital or analogue based a fraudster can hack into your PBX/IP PBX and get access to your phone system in seconds. Normally done out of office hours, they use advanced software to bypass firewalls and crack passwords.

Once hackers have got into your system, illegal and unauthorised calls can be made to any anywhere in the world. Call time that is stolen shows up as legitimate calls made in the form of low-priced calling tariffs and calling cards. In most cases this can be attributed to organised criminal gangs appearing to be legit businesses.

Businesses are often not aware they have been hacked until they receive hefty phone bill costing thousands of pounds.

Broadgate tries hard to shut down all systems we maintain or install, however fraud and hacking technology constantly continues to advance leading to a continuing rise in toll fraud.

You can add SafeGuard Fraud Protection to your lines from as little as £1 per month.

This service automatically places a network call bar on your phone number with usage of over £500 in a 24-hour period.

If the 24-hour £500 threshold is reached, you won’t be liable for any usage above that.

It costs 99p per month for analogue telephone numbers, £9.99 per ISDN30 telephone numbers and £1.99 for ISDN2 telephone numbers.

If you have any questions regarding our service you can simply contact our Customer Relations team on 0203 078 9900 and they’ll be happy to discuss it with you.

Our Toll Fraud Policy can be found here.