Taking your Complaint further
If your complaint is not resolved to your satisfaction after this procedure, you can escalate the complaint to our Customer Relations Manager, and then ultimately the Managing Director.
If we cannot resolve the problem, then we will write to you to say so. If you remain unhappy and wish to pursue your complaint further by alternative dispute resolution, you may wish to refer to the Ombudsman Services Alternative Dispute Resolution Scheme which can be found at www.ombudsman-services.org/communications.html.
Broadgate takes corporate defamation extremely seriously. Any suspected corporate defamation occurrences will be dealt with by our legal team. If you would like further information on this please email firstname.lastname@example.org.