Microsoft Teams Integration

Broadgate Voice provides Microsoft Teams calling for UK businesses that want external phone calls in the same place as Teams chat, meetings and collaboration. It suits organisations of any size whose staff already work in Teams, across offices, homes and multiple sites, on desktop and mobile.

Bring business calls into Microsoft Teams

Teams handles internal communication out of the box, but making and receiving external calls needs a calling service connected to it. Broadgate Voice connects your business numbers to Teams so staff can handle calls without switching applications.

The right design depends on your Microsoft licences, current telephone service, numbers, users, locations and any telephone equipment you plan to keep.

How it works

We start by looking at how your organisation uses Teams and telephony today: the number of users, Microsoft licences, business numbers, call routing, working locations and whether an existing PBX needs to stay part of the design.

We then confirm the proposed calling setup, any licensing or engineering requirements and the cost. A typical switch-over takes 24–48 hours once the required information and arrangements are in place; a complex number port or Teams deployment can take longer.

For larger deployments, Broadgate Voice can provide project management, site surveys, phased roll-out, testing, training and account management. IT and procurement teams should also agree tenant responsibilities, user groups, number ranges, emergency-call location details, security controls, support ownership, change management and phased acceptance.

For IT, operations and procurement teams

Corporate features: multi-site administration, central reporting and analytics, call queues and contact-centre features, and CRM integration, alongside Teams.

Reliability: 99.9% uptime over the last three years, with a contractual SLA available.

Support: first-line support Monday to Friday, 08:30–18:00 UK time; second-line support 24 hours a day through our online ticket system.

Pricing

Teams calling is quoted per organisation. The cost depends on your calling design and the Microsoft licences you already have, and Microsoft licensing is required.

If some staff also need calling outside Teams, GoYap mobile and desktop packages start at £9.99 per user per month ex VAT, with a 60-month minimum term.