Broadgate CPM gives us an insight into real-time and historical data to determine level of dropped calls, calling patterns, average handling times and response times. To resolve any potential issues, trends can be established and a proactive approach taken.

  • From just £5 per month
  • No upfront investment
  • Rapid roll out

 

  • Fully automated
  • No contract term

 

 

 

  • Simple to manage, easy to set up

  • Companies can provision users directly without involvement from Broadgate unless required.
  • Broadgate CPM is a fully managed and hosted service. No capital investment required.
  • Call data is taken directly from Openreach on a daily basis and uploaded automatically.
  • No technical resources needed as the configuration and set-up are managed by Broadgate.
Broadgate Voice & Data Call Performance Management graphs

  • Broadgate CPM provides customers with a suite of reports and graphs at their fingertips, including:

  • Directional analysis – are more calls made than we received?
  • Analysis per day of the week – which is our quietest/busiest weekday?
  • Time based analysis – are we losing calls, when is our busiest time of the day?
  • Call duration analysis – does it take a long time to deal with our customer enquiries?
  • Lost opportunities – how much time do customers have to wait before hanging up?
  • Ring time analysis – how long do customers have to wait before someone answers their call?
  • Ring time statistics – are calls being dealt with efficiently during break periods or lunch?
  • Capacity planning – are there enough lines in place to handle all our calls?