- From just £5 per month
- No upfront investment
- Rapid roll out
- Fully automated
- No contract term
Simple to manage, easy to set up
- Companies can provision users directly without involvement from Broadgate unless required.
- Broadgate CPM is a fully managed and hosted service. No capital investment required.
- Call data is taken directly from Openreach on a daily basis and uploaded automatically.
- No technical resources needed as the configuration and set-up are managed by Broadgate.
Broadgate CPM provides customers with a suite of reports and graphs at their fingertips, including:
- Directional analysis – are more calls made than we received?
- Analysis per day of the week – which is our quietest/busiest weekday?
- Time based analysis – are we losing calls, when is our busiest time of the day?
- Call duration analysis – does it take a long time to deal with our customer enquiries?
- Lost opportunities – how much time do customers have to wait before hanging up?
- Ring time analysis – how long do customers have to wait before someone answers their call?
- Ring time statistics – are calls being dealt with efficiently during break periods or lunch?
- Capacity planning – are there enough lines in place to handle all our calls?