The coronavirus pandemic is upending our usual routines in a number of ways. While many people are currently unable to work thanks to widespread lockdowns, there are also a large number of people who are now working remotely. Remote working isn’t a new concept, but it has been reinvigorated by the advent of Covid-19.
The New Normal
Homeworking has become the norm and will remain so for the foreseeable future. With much of the world now in lockdown and non-essential businesses around the globe closed down, just about every worker who can work remotely is now doing so.
In the UK, the majority of businesses have been ordered to close, meaning that levels of remote working are at an all-time high. The coronavirus outbreak has had a particularly significant impact on office jobs. Now that the offices themselves have been closed, many businesses have been forced to open up new communications channels to enable their workers to work remotely where that ability had not previously existed.
For an example of how important remote working is during this difficult time, you need look no further than the electronics retailer ao.com. There are now a couple of thousand of the retailer’s call centre staff working from home. Despite being away from the office and working from home, these workers are still able to provide ao.com’s customers with the support that they need.
Like many other businesses right now, ao.com has been relying on UCaaS technology to provide their staff with the tools that they need to communicate with one another and with their customers. Popular UCaaS options right now include Vision Voice, Microsoft Teams, Skype, and others. All ao.com’s workers need is a UCaaS platform and USB/Bluetooth headsets to be able to perform their usual functions to the same standard as always
One of the most popular tools right for businesses that need to enable their workers to communicate with one another while working from home is Zoom. Over the last few weeks, Zoom has gone from being a relatively obscure video conferencing app to one of the most-used services in the world.
GoYap is a leading provider of cloud-based telephone communications, enabling professionals to easily communicate with one another, regardless of their physical proximity. GoYap has integrated the now widely-used Zoom technology into their product, putting them at the forefront of modern VoIP systems.
Home working is going to be the norm for many businesses for the foreseeable future. Whether this situation will lead to long-term changes in the way that businesses operate remains to be seen but many observers are predicting that now that the genie is out of the bottle, it is going to be difficult or impossible to put it back in. In other words, many of the jobs that have recently converted to remote working positions may remain so permanently. Of course, remote working is only feasible so long as businesses have access to reliable VoIP and UCaaS platforms.