The COVID-19 pandemic has changed a lot of things in ways that will be likely to affect us well into the future. The need for people to practice social distancing in order to reduce the spread of the disease and to protect themselves and others has meant that the way many jobs are done and how companies run their operations has changed to remote or smart working wherever possible. Naturally, the need for regular communication in flexible and reliable ways has become more important than ever for teams now working from their homes. VoIP and video conferencing technology have really enabled a lot of businesses to stay active during the lockdown.
Here, we take a look at how having access to VoIP and other modern communications systems has helped during the crisis:
Adapting to Smart Working Using VoIP With Our Existing Devices
While things like video conferencing and conference calls have been possible for a long time now. VoIP technology can be used very easily on phones, laptops, tablets, and PCs through a browser, regardless of what hardware you have, and without needing to have specialist client software installed. This has made it possible for companies of all sizes to switch to smart working models at very little notice. Without needing to make sure everybody had access to the hardware and software required due to browser-based solutions, most people were able to connect with their teams and anybody else they needed to collaborate with from day one of working remotely.
Seamless Customer Care Continuity
By using VoIP technology to route calls, many companies were able to keep their contact centres running without needing people to come into the usual site to work their shifts. This enabled companies to keep up the same level of support for their customers while still allowing people to work remotely, giving businesses continuity that would not have been possible without VoIP systems.
Providing New Services with VoIP
Another advantage that VoIP technology gave businesses during the pandemic was the opportunity to innovate and provide the new services that became necessary during lockdowns and social distancing. Things like online teaching became very popular as more and more people at home decided to use their time to gain some new skills. Some other businesses that usually provided services in person, such as personal trainers, began offering online sessions over video chat instead. A lot of services that would have had to stop being available at all during a lockdown were offered in alternative and often innovative ways, thanks to the ability to connect people in different locations very easily with VoIP.
It is certainly clear that while the pandemic had a big negative impact on many businesses and the economy, things would have been a lot more severe and harder to deal with for people had this happened in a period when this kind of tech was not commonplace and already in most people’s hands.
You can find out more about VoIP for business by contacting Broadgate Voice today.
