Published 16 October 2026.
Microsoft Teams calling and a hosted VoIP system both use IP technology, but they organise the user experience differently. The right choice depends on where staff already work, which calling features they need and how the organisation wants to manage users.
Microsoft Teams calling
Teams calling adds external business telephone calls to the Microsoft Teams environment. It can suit an organisation whose staff already use Teams for chat, meetings and collaboration and want calling in the same application. The design still needs business numbers, calling connectivity, user configuration and a migration plan.
Hosted VoIP
A hosted VoIP phone system provides business calling through a managed platform. Users may work with mobile and desktop apps or compatible desk phones. It can be a straightforward choice for businesses that do not want Teams to be the main calling interface.
Questions to compare
- Do most users already spend their working day in Teams?
- Which reception, transfer, hunt-group and reporting features are required?
- Do users need desk phones, mobile apps, desktop apps or all three?
- How will the service operate if the main broadband connection or power fails?
- Which business numbers must be ported, and when can testing take place?
Prices and migration
Broadgate Voice plans start with GoYap Bronze Mobile at £9.99 ex VAT per user per month. Desktop is £14.99 ex VAT and Combined Mobile + Desktop is £19.99 ex VAT. These confirmed package prices should not be treated as a quote for every Teams design; the specific setup is confirmed in a written proposal. All packages have a 60-month minimum term, and any setup charge depends on whether an engineering visit is needed.
Broadgate Voice provides free number porting and a typical switch-over time of 24–48 hours once the required details and arrangements are ready. Learn more about Microsoft Teams calling integration and compare it with the small-business VoIP phone system.